Support

Need Help? We got you covered.

Assistance for approved users and organizations engaging with Blue Shift Strategies

How We Can Help

Support is available for:

  • Portal access issues

  • Account or login assistance

  • Data or document questions

  • Active engagement support

  • General inquiries related to Blue Shift Connect

To ensure security and confidentiality, support requests are reviewed and prioritized based on access status and engagement type.

For Approved Portal Users

If you already have approved access to Blue Shift Connect, please use one of the following methods:

For Access or Account Issues

  • If you are an approved user but cannot access the portal:

    • Confirm you are using your approved business email

    • Use the password reset option on the sign-in page

    • If issues persist, contact support

  • If you believe you should have access but have not been approved, please request access.

For Prospective or Evaluating Organizations

If you are exploring Blue Shift services or have questions before requesting access:

Contact Us
Schedule a Consultation

Please note: support channels are not intended for general sales inquiries.

Support Hours & Response Expectations

  • Monday - Friday, 8 am to 7 pm

    • Portal users: typically within one (1) business day

    • Access requests & general inquiries: one to two (1-2) business days

Urgent matters related to active engagements are handled according to contractual terms

Security & Confidentiality Notice

Support communications may involve sensitive, proprietary, and/or export controlled information

Please do not include any confidential data unless using approval portal channels.

Support availability does not constitute a service-level agreement unless otherwise specified in a formal engagement